Interstate Specialty Products Introduces Online Live Chat Feature
SUTTON, Mass.--(BUSINESS WIRE)--Interstate Specialty Products Company recently added a live chat feature to their website. The feature allows for visitors to the Interstate website to ask questions and get an immediate response. Visitors often want to know information about the materials that Interstate can fabricate or die cut. "Many visitors want additional information about the company, about lead times, and about technical information before submitting a request for quote." According to Tina Geikie, Inside Sales.
Forrester Research published a recent survey regarding "Live Help" where 71% of respondents prefer to initiate contact with a company for customer service and 57% are likely to abandon the online experience if they cannot find a quick answer to a question. According to LivePerson, the company that provides the Live Chat solution, Live Chat increases conversion rates by 20% and also increases customer loyalty. Interstate Specialty Products use of "Live Chat" provides a win-win situation for both Interstate and its customers. Interstate can quickly provide its web visitors with instant answers to their questions while increasing the probability of converting a web visitor to a happy customer.
Interstate Specialty Products is a leading provider of die cutting services will be highlighting their digital dieless cutting capabilities and demonstrating how this technology can produce tight tolerance parts with exceptional edge quality, and without expensive tooling costs.
Interstate Specialty Products is the leading converter and distributor of custom solutions for Science and Industry. ISP specializes in precision die cutting and fabrication of plastics, filter media, specialty elastomers, and custom gaskets from a multitude of materials. They also stock a complete line of Porex® Porous Plastics sheets, rods and tubes. For more information go to www.interstatesp.com.
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